Shipping policy
Thank you for shopping at Valihavia (https://valihavia.com). This Shipping Policy explains our shipping coverage, fees, order processing times, estimated delivery times, and procedures for shipping-related issues.
1. Shipping Destinations
We currently ship throughout the United States, subject to carrier availability and delivery restrictions.
Please provide a complete and accurate shipping address when placing your order. If you are unsure whether we can deliver to your address, contact us at service@valihavia.com before placing your order.
2. Shipping Fees
Our standard shipping fees are based on the order total:
| Order Total | Standard Shipping Fee |
|---|---|
| Less than $99.99 | $9.99 |
| $99.99 or more | Free |
Applicable shipping fees will be displayed at checkout before you complete your purchase. No additional shipping surcharges will be charged unless clearly disclosed and permitted by law.
3. Order Processing Time
Our standard order processing time is 1–3 business days after order confirmation.
Processing time is separate from shipping transit time. Orders placed on weekends or holidays will generally begin processing on the next business day.
We aim to process orders efficiently, but processing may take longer due to order verification, product availability, or other fulfillment circumstances. If a delay requires notification under applicable law, we will provide the appropriate notice.
4. Order Cutoff Time
Our order processing schedule follows Eastern Time (ET):
- Orders placed before 6:00 PM on a business day will generally begin processing that day.
- Orders placed after 6:00 PM will generally begin processing on the next business day.
- Weekend and holiday orders will generally begin processing on the next business day.
The cutoff time determines when processing begins; it does not mean the order will ship that day. Business days exclude weekends and holidays when our fulfillment operations are closed.
5. Shipping Methods and Estimated Delivery
We primarily use DHL and FedEx for standard shipping. The carrier selected depends on the shipment and available delivery services.
Our estimated shipping transit time is 5–8 business days after the order is handed over to the carrier.
The overall estimated delivery timeframe is generally:
- Processing: 1–3 business days.
- Shipping transit: 5–8 business days.
- Combined estimate: 6–11 business days.
These timeframes are estimates, not guaranteed delivery dates. Actual delivery may vary due to destination, carrier operations, weather, holidays, transportation disruptions, or other circumstances.
Furniture deliveries may require special handling depending on the item's size and weight. Standard shipping does not automatically include room-of-choice delivery, carrying items upstairs, unpacking, or assembly unless specifically confirmed for your order.
6. Order Tracking
Once your order ships, we will generally send tracking information by email. You can use the tracking number or link to check the shipment status through the carrier's tracking service.
Tracking updates may take time to appear and may not be available continuously.
If you have not received tracking information or your tracking status has not updated for an extended period, contact service@valihavia.com or call +1 (321) 425-7196. Please include your order number and tracking number, if available.
7. Shipping Delays
Delays may occur due to severe weather, carrier interruptions, public holidays, incorrect address details, transportation disruptions, or additional handling requirements for furniture.
If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information. We will review the available details and assist with the carrier investigation where appropriate.
Estimated delivery times do not limit any cancellation, refund, or other rights you may have under applicable law.
8. Taxes and Customs
Applicable taxes and charges will be shown at checkout where required. The tax treatment of an order depends on the transaction and applicable law.
For shipments involving customs clearance, the handling of duties, taxes, and other import-related charges depends on the shipping arrangements and applicable requirements. If any additional charge may apply to your order, please contact us for clarification.
We will not knowingly impose undisclosed shipping fees contrary to applicable law.
9. Damaged, Lost, or Missing Shipments
Damaged Items: If your furniture arrives damaged, please contact service@valihavia.com with your order number, a description of the damage, and photos of the item and packaging where available. Please retain the item and packaging while the issue is reviewed, if reasonably possible.
Lost or Missing Shipments: If your shipment appears lost or has not arrived after the estimated delivery period, contact us with your order and tracking details. We will review the available information and coordinate with the carrier where appropriate.
Marked as Delivered but Not Received: Please check your delivery address, the delivery location, and with other household members. If the package is still missing, contact us so we can review the tracking information and assist with further investigation.
Missing Parts or Components: If an item arrives with missing components, contact our customer service team and describe what is missing.
Depending on the circumstances and applicable law, we will provide an appropriate resolution, which may include a replacement, refund, partial refund, or another suitable remedy. Please also review our Returns & Refunds Policy.
10. Address Changes and Order Cancellations
Before Shipment: If you need to change your shipping address or cancel your order, contact service@valihavia.com as soon as possible. We will check whether the request can be completed before shipment.
If a cancellation is confirmed before shipment, we will issue a full refund without a cancellation fee, subject to applicable law.
After Shipment: Address changes or redirection may be restricted by the carrier and cannot be guaranteed. Orders that have already shipped generally cannot be canceled directly. You may request a return under our Returns & Refunds Policy, subject to its terms and applicable law.
Please wait for our confirmation before assuming an address change or cancellation has been completed. Nothing in this section limits any mandatory consumer rights.
11. Delivery Responsibility
We will make reasonable efforts to process orders, provide tracking information, and assist with shipping issues. Carrier operations and circumstances beyond our reasonable control may affect delivery.
We do not automatically transfer all responsibility for loss, damage, or nondelivery to the customer merely because an order has been handed over to a carrier. Shipping issues will be handled according to the circumstances, applicable order terms, and relevant law.
Nothing in this policy excludes or limits consumer rights or legal obligations that cannot lawfully be waived.
12. Contact Us
If you have questions about shipping, delivery estimates, tracking, or a shipping-related issue, please contact us:
Store Name: Valihavia
Website: https://valihavia.com
Email: service@valihavia.com
Phone: +1 (321) 425-7196
Mailing Address: 600 Bluefields St SE, Palm Bay, FL 32909, United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM
For faster assistance, please include your order number and tracking number, if available, when contacting us.
Thank you for shopping with Valihavia. We appreciate your trust and will do our best to provide clear shipping information and helpful customer support.