Privacy policy

At Valihavia (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://valihavia.com, browse our products, place an order, or contact our customer service team.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to any consent requirements and rights provided by applicable law.

1. Information We Collect

We may collect the following categories of information depending on how you interact with our website.

Personal and Contact Information: Your name, email address, phone number, billing address, shipping address, and other information you provide when placing an order or contacting us.

Order and Transaction Information: Products purchased, order number, purchase amount, delivery details, transaction status, and relevant order history. Payments are processed through applicable payment service providers. We do not intentionally store full payment card details on our own servers.

Device and Usage Information: Your IP address, browser type, device information, operating system, referring pages, pages viewed, and interactions with our website. This information may be collected through server logs, cookies, or similar technologies.

Customer Service Communications: Information you provide when asking questions, requesting order assistance, submitting complaints, or requesting a return or refund.

We aim to collect only information reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, fulfill, and deliver your orders.
  • Send order confirmations, shipping updates, and other transaction-related communications.
  • Respond to customer service inquiries and manage returns, refunds, and complaints.
  • Process payments and help detect or prevent fraudulent, unauthorized, or illegal activities.
  • Maintain, operate, troubleshoot, and improve our website and shopping experience.
  • Understand website traffic and customer interactions through analytics tools, where used.
  • Provide promotional messages or personalized advertising where permitted by law and, when required, with your consent.
  • Comply with applicable laws, regulations, and legal obligations.

We do not use personal information for purposes that are incompatible with the purposes described in this policy unless permitted or required by law.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions, remember shopping cart contents and preferences, understand website performance, and support advertising activities where applicable.

Some cookies are necessary for the website to function properly. Other technologies, such as analytics or advertising cookies, may depend on your consent where required by applicable law.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including shopping cart or checkout features.

If we use third-party analytics or advertising services, those providers may collect information about your browsing activity in accordance with their own privacy policies and applicable law.

4. How We Share Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services. These may include:

  • Payment Providers: To process payments and help prevent fraudulent transactions.
  • Shipping and Delivery Partners: To deliver orders and provide shipment updates.
  • Website and Technology Providers: To host, maintain, secure, and operate our website.
  • Customer Service Providers: To help us respond to inquiries and manage customer requests.
  • Analytics and Advertising Partners: Where applicable, to measure website performance or support advertising activities.
  • Legal and Regulatory Authorities: When disclosure is required by law or reasonably necessary to protect our rights, customers, or business.

We do not sell personal information in exchange for money. Where applicable law treats certain advertising-related disclosures as a sale or sharing of personal information, we will handle those activities and related opt-out rights in accordance with the law.

We do not authorize service providers to use personal information received from us for purposes beyond the services they provide, except as permitted by law or their applicable contractual obligations.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, prevent fraud, and comply with legal and accounting requirements.

The retention period depends on the type of information and the reason it was collected. When information is no longer reasonably needed, we will take appropriate steps to delete, destroy, or de-identify it, subject to applicable legal requirements.

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

6. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information, subject to legal exceptions.
  • Request a copy of certain personal information in a portable format.
  • Object to or request restrictions on certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain targeted advertising, sale, or sharing activities where applicable law provides this right.
  • Lodge a complaint with the relevant privacy or data protection authority.

To exercise your rights, contact us at service@valihavia.com. We may need to verify your identity before processing a request. We will respond within the timeframe required by applicable law.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message. Even if you opt out of marketing communications, we may still send necessary transactional or service-related messages, such as order confirmations and shipping notifications.

7. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, such as payment processors, shipping providers, analytics tools, or advertising platforms.

These third parties may process information under their own privacy policies. We encourage you to review their policies before providing information directly to them. We are not responsible for the privacy practices of third-party websites that we do not operate or control.

8. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If we become aware that we have collected such information without the required authorization, we will take appropriate steps to delete it.

If you believe a child has provided us with personal information, please contact us at service@valihavia.com.

9. International Visitors

Our website and service providers may process information in the United States or other locations where they operate. Privacy protections may differ between jurisdictions.

Where required by applicable law, we will take appropriate measures for international transfers of personal information and respect the privacy rights available to individuals in their jurisdictions.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or how to exercise your privacy rights, please contact us using the information below.

Store Name: Valihavia

Website: https://valihavia.com

Email: service@valihavia.com

Phone: +1 (321) 425-7196

Mailing Address: 600 Bluefields St SE, Palm Bay, FL 32909, United States

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM