At valihavia, we aim to make furniture returns and refunds clear and fair. This policy applies to purchases made through https://valihavia.com for delivery within the United States.
1. Return Window
We offer a voluntary 30-day return period from the date of delivery for eligible furniture.
Items should be unused or handled only as reasonably necessary for inspection and returned with original accessories and hardware whenever reasonably possible. Opening packaging or reasonable inspection does not automatically disqualify an item.
Defective, damaged, incorrect, or misrepresented goods remain subject to applicable legal remedies, even after the voluntary return period expires.
2. Order Cancellation
You may request cancellation before shipment by emailing service@valihavia.com or calling +1 (321) 425-7196. Successfully canceled orders incur no cancellation fee, and we will initiate a full refund, including applicable original shipping charges.
Shipped orders generally require a return request. Mandatory cancellation rights arising from delivery delays or other circumstances will be honored as required by law.
3. How to Return an Item
Email service@valihavia.com with your order number, item description, and relevant details. Photographs are helpful for damaged or incorrect items but will not be required where prohibited by applicable law.
We will provide return instructions, the appropriate return address, and shipping arrangements. Please contact us before arranging furniture freight transportation.
4. Return Shipping Costs
- Personal-reason returns: Customers are responsible for reasonable return shipping costs when disclosed in advance and permitted by law.
- Damaged, defective, or incorrect items: We cover reasonable return shipping costs when we are responsible for the issue or applicable law requires us to do so.
- Large or bulky furniture: Before you commit to a return, we will provide a reasonable shipping cost estimate based on the item's dimensions, weight, pickup location, destination, and available carrier rates. Any material change to the estimate will be communicated before additional costs are incurred.
We do not charge automatic restocking fees. Any deduction must be legally permitted, supported by the actual circumstances, and clearly explained.
5. Refunds and Processing Times
For eligible standard returns, we will initiate refunds within 1–3 business days after receiving the returned item and completing a reasonable inspection.
Refunds are generally issued to the original payment method. Banks and payment providers typically require an additional 5–10 business days for funds to appear.
For cancellations, statutory withdrawals, and other legally required refunds, we will follow the applicable legal deadlines rather than the standard processing schedule above.
Where a statutory 14-day withdrawal right applies, we will issue the refund within 14 days of receiving your withdrawal notice, subject to any legally permitted conditions. The refund will include the original standard delivery charge where required by law. Any additional delivery cost resulting from your choice of a more expensive delivery method may be excluded where legally permitted.
Important: U.S. federal law does not generally establish a universal 14-day withdrawal right for ordinary online furniture purchases. This provision applies where the right is required by applicable law or expressly offered by us for the transaction.
6. Product Responsibility and Complaints
We will address product defects, nonconformity, and other qualifying claims in accordance with applicable law.
As a customer-service commitment, you may report product conformity or defect concerns within 2 years of delivery, without limiting any longer rights or remedies available under applicable law. This commitment does not replace any applicable warranty or statutory consumer protection.
We will acknowledge and respond to complaints within 14 calendar days of receipt. We aim to complete our investigation and resolution within 30 calendar days. If additional time is reasonably necessary, we will notify you of the reason for the delay, the current status, and the expected resolution date.
These service commitments do not extend or reduce any mandatory legal deadlines.
7. Exchanges
We do not currently offer direct exchanges. Eligible items may be returned for a refund, after which you may place a new order. This does not restrict any remedy required by applicable law for defective, damaged, or incorrect goods.
8. Legal Rights
Nothing in this policy excludes or limits mandatory consumer rights, warranty protections, or remedies under applicable federal or state law.
Where applicable law provides a statutory withdrawal period, a legal guarantee, or specific refund or complaint-handling deadlines, we will comply with those requirements. A statutory right will not be made conditional on approval under our voluntary return process where the law prohibits such a condition.
9. Contact Us
Business: valihavia
Website: https://valihavia.com
Email: service@valihavia.com
Phone: +1 (321) 425-7196
Mailing Address:
600 Bluefields St SE
Palm Bay, FL 32909
United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM
Please contact us before shipping a return to receive the correct instructions and avoid unnecessary transportation costs.
Thank you for shopping with valihavia.