At Valihavia, we understand that you may need to cancel an order after placing it. This Cancellation Policy explains how to request a cancellation, how we handle refunds, and what options are available if your order has already shipped.
Whether an order can be canceled depends on its current processing and shipping status. Please contact us as soon as possible if you wish to cancel an order.
1. Order Cancellation Before Shipment
You may request to cancel your order before it ships by contacting our customer support team.
If your order has not shipped and we confirm that cancellation is possible, we will cancel the order and arrange a refund to your original payment method, where applicable.
There is no cancellation fee for an eligible order successfully canceled before shipment.
Please note that submitting a cancellation request does not automatically mean the order has been canceled. Orders may enter fulfillment or ship while a request is being reviewed. We will notify you once the cancellation is confirmed.
2. Cancellation After Shipment
Once an order has shipped, it generally cannot be canceled directly because the package may already be in transit.
If your order has shipped, you may request a return after delivery in accordance with our Returns & Refunds Policy. Our standard return request window is 30 days after delivery, subject to the terms of that policy and applicable law.
If your order arrives damaged, incorrect, or otherwise has a delivery-related issue, please contact us so we can review the circumstances and determine an appropriate resolution.
Nothing in this policy limits any cancellation, refund, or other rights provided by applicable law.
3. How to Request a Cancellation
Please contact us using either of the following methods:
Email: service@valihavia.com
Phone: +1 (321) 425-7196
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM
Email is our preferred method because it provides a written record of your request.
Please include the following information:
- Order number.
- Name used when placing the order.
- Email address associated with the order.
- A clear statement that you wish to cancel the order.
For your security, do not send your full payment card number, security code, or account password by email.
4. Cancellation Review and Confirmation
After receiving your request, we will review your order status and determine whether cancellation is possible.
- Order not shipped: If eligible, we will cancel the order and arrange the applicable refund.
- Order already shipped: We will explain the available next steps and direct you to our Returns & Refunds Policy.
- Additional information needed: We may contact you to verify your order details.
We will make reasonable efforts to review requests promptly and notify you of the outcome. Please wait for our confirmation before considering your order canceled.
5. Refunds for Canceled Orders
If your cancellation is confirmed and a refund is due, we will initiate the refund as soon as reasonably practicable and within any timeframe required by applicable law.
Refunds will generally be issued to the original payment method used for the purchase.
After we initiate a refund, your bank, card issuer, or payment provider may require additional time to process and post the funds. The time it takes for the refund to appear in your account depends on the payment method and financial institution.
If your refund has not appeared within the timeframe provided by your payment provider, please contact us for assistance.
No cancellation fee will be charged for a qualifying cancellation before shipment.
6. Order Changes Before Shipment
If you need to change your shipping address or other order details, please contact us as soon as possible before your order ships.
We will check whether the requested change can be made based on the current order status. Changes cannot be guaranteed once an order has entered fulfillment or been handed over to a carrier.
If you prefer to cancel rather than change your order, please clearly state your cancellation request. Any applicable cancellation and refund rights under law remain unaffected.
7. Contact Us
If you have questions about this Cancellation Policy or need assistance with an order, please contact us:
Store Name: Valihavia
Website: https://valihavia.com
Email: service@valihavia.com
Phone: +1 (321) 425-7196
Mailing Address: 600 Bluefields St SE, Palm Bay, FL 32909, United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM
We appreciate your understanding and will make reasonable efforts to handle cancellation requests clearly and fairly in accordance with our policies and applicable law.